It’s the SOFT components that lead to HARD results.

We all know the organisational metrics we want to achieve:

⚜ a higher engagement score
❇ a DEI metric that packs a punch
✴ a higher people retention/lower attrition rate
💠 a customer satisfaction score for a brand that is trusted

Do you know what leads to the above hard, quantitative results?

Answer: All the SOFT things:

😊 treating people with courtesy
😍 showing empathy, care and concern
🤔 active listening
😘 walking the talk
😄 demonstrable integrity
🤗 being nice.

Bottom line: Corporate cognitive consonance ❤️💜💛

#LetsBeBetter hashtag#WorkplaceCulture