The first step to successful problem-solving in any organization is to get everyone ALIGNED on the problem to be solved.

Start by drafting up a problem statement – which should be brief, clear, and outcome-driven, and it may be helpful to include what the problem DOES NOT include.

You could then consider running a workshop with key stakeholders to refine the statement and get everyone’s endorsement – which is why the draft is a useful starting point.

If you don’t think this is a useful exercise, then at your next discussion, ask everyone to write out individually what they think the problem actually is. I can almost guarantee that there will NOT be a consensus on the problem to be solved.

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