We all know the organisational metrics we want to achieve:
โ a higher engagement score
โ a DEI metric that packs a punch
โด a higher people retention/lower attrition rate
๐ a customer satisfaction score for a brand that is trusted
Do you know what leads to the above hard, quantitative results?
Answer: All the SOFT things:
๐ treating people with courtesy
๐ showing empathy, care and concern
๐ค active listening
๐ walking the talk
๐ demonstrable integrity
๐ค being nice.
Bottom line: Corporate cognitive consonance โค๏ธ๐๐
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Friends, I seek your counsel.
Suppose my friend and I were driving down the road, and another driver got upset at us. Assume that it was a simple mistake or other factors at play.
If the driver starts gesticulating madly, and you can see them furiously mouthing off at you, is it rude to laugh at them? ๐ต๐๐
Hear me out.
Instead of getting caught up in the moment and reacting with a self righteous how-dare-you – the chosen reaction to laugh breaks the loop.
Instead of getting angry and spoiling your day, you choose an unusual reaction.
But, is it mean and discourteous to laugh at anotherโs chosen response? I mean, we didnโt ask her to get angry or that worked up. This was her choice.
We laughed because, well, it was funny. We didn’t laugh because we wanted to make the other driver angrier. We are already in a good mood and the angry driver just set us off in fits of laugher. ๐คฃ ๐
What would you do? Would you laugh?
Or would you sit there gripping the steering wheelย white-knuckled with a perplexed frown and go about the rest of your day thinking you are surrounded by fools on the road?
Please guide me, friends. I want to be a better roadie. ๐ ๐ผ
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